Frequently Asked Questions

What is Positive Behaviour Support?

Positive Behaviour Support is about managing challenging behaviours and supporting both the person who is experiencing behaviours as well as those caring for that person. Through the use of NDIS funding, Behaviour Support Specialists can use Positive Behaviour Support to bring about behaviour change in both children and adults, helping them to develop independence, life skills, communication strategies, and effective management of their emotions.

Quovus is committed to Positive Behaviour Support to reduce restrictive practices through alternative approaches, as well as collaborative discussion and training methods. Positive Behaviour Support is best developed in collaboration with the person, their family, friends, carers, advocates, and other stakeholders. We believe that people are often the experts in their own lives and are in the best place to communicate their choices and decisions, with the help and support of family and carers.

What is a Behaviour Support Plan?

A Behaviour Support Plan is a written document developed by a Behaviour Specialist. It specifies a range of evidence-based and person-centred proactive strategies that focus on the individual needs of the person. This includes Positive Behaviour Support to build on the person’s strengths and increase their opportunities to participate in community activities and develop new skills.

The behaviour support specialist consults with the person, their family, and those who support them, to gather information about challenging behaviours and create consistent strategies to help redirect those challenging behaviours to more positive behaviours, in a safe, calm, and nurturing environment. The Behaviour Support Plan (BSP) is comprehensive, easy-to-read, and focuses on supporting positive relationships between individuals and those who support them.

A Behaviour Support Plan can sometimes include restrictive practices, if deemed necessary by the care team and the behaviour support practitioner. The NDIS states that a restrictive practice is any intervention and/or practice that has the effect of restricting the rights or freedom of movement of a person with a disability.

Restrictive practices can include seclusion; chemical restraints; mechanical restraints; physical restraints; and environmental restraints. Any restrictive practices should be as least restrictive as possible, time limited, and used only as a last resort where the benefits to the individual outweigh any possible negative effects. Restrictive practices will never be used as a punishment or for staff/carer convenience.

What is included in the Behaviour Support Process?

The process for developing a Behaviour Support Plan by a Behaviour Specialist includes:

  • Our multi-disciplinary team will review the referral and any other provided documents (such as assessments or reports)

  • Our Behaviour Support Specialist will complete an observation of the client at home and/or other environments (such as school, day programs, respite accommodation, etc.)

  • The Behaviour Specialist will interview the family and carers as well as have one-on-one engagement with the client to gather information

  • In light of the observations and interviews, the Behaviour Support Specialist will develop a case formulation

  • The draft Plan is provided to stakeholders for review and feedback including provision of a statement of intent to use a restrictive practice, if required

  • The final Behaviour Support Plan is provided inclusive of feedback and uploaded to the NDIS Commission if required

Our NDIS registered Behaviour Support Practitioners work with the participant, informal supports, and implementing providers to develop the Positive Behaviour Support Plan(PBSP). Once the Support Plan has been developed, the Specialist will provide training to the family and carers in implementing the Positive Behaviour strategies consistently and effectively.

The Behaviour Support Plan (BSP) contains a number of strategies that are outcomes focused, person centred, and proactive, and that address the participant’s needs and the functions of the behaviour. It contains strategies to reduce or eliminate the use of restrictive practices with the participant over time. We will also look at any other psychological or assessment needs and provide recommendations for future NDIS Plans.

Why choose Quovus to help with Behaviour Support?

Quovus is a highly established organisation who have had a positive reputation in the community for over 20 years. We are well known for the quality of our plans and the support provided to parents and carers by our Behaviour Specialists. Our Specialists come from a variety of disciplinary backgrounds and are well placed to suit any behavioural challenges you might be facing.

We work with adults and children of all ages in private homes, out-of-home care, supported independent living, hospital, or short-term accommodation. We accept referrals through NDIS funding, DCJ funding, or those funded privately. From the moment you first contact us, our Admin team will walk you through the referral process, answering any questions you may have about the services. We will outline the proposed services and associated costs in our service agreement to support full transparency of care. Once accepted, you will be matched with one of our Specialist Behaviour Support Practitioners who can best help with your particular needs.

Our Behaviour Specialists will then promptly make contact to begin development of your Behaviour Support Plan. Our Specialist Behaviour Support Practitioners are dedicated to providing quality work that is delivered to you in a timely manner.

Quovus is a leader in the industry and our team are committed to providing you the best service from referral to implementation of your Positive Behaviour Support Plan(PBSP)

Positive Behaviour Support Services

The delivery of effective support and assistance to people within the human services space can be a complex combination of activities; it requires an integrated approach where all those involved work collaboratively to enhance an individual’s quality of life.

Given the broad range of practitioners and experience within our team, our service offerings are extensive and continue to grow.

  • A Behaviour Assessment Report contains a functional analysis of key behaviours for the individual within the context of their behavioural intervention history and also recommendations for future support directions.

    This includes an observation, review of background information and interview with stakeholders.

  • A BISP is a holistic process which is undertaken to assess and mediate the functions of behaviour for that individual. BISPs include interviews and observations with stakeholders, review of background and historical information, understanding diagnostic profile, and incorporating strategies of support – proactive, environmental, reactive, and restrictive.

    Comprehensive Behaviour Assessment is ideally mediated across all settings in the individual’s life. This would require observations per setting and is quoted at an additional rate per setting.

  • An Interim BISP is developed usually when an individual is unable to transition to a residential address (they could be in an emergency setting, e.g. hospital, hotel etc).

    When a referral is received and we are unsure of the potential location or they have not moved yet, we are unable generally to complete a Comprehensive BIS Plan.

    If there are RPs, the Interim Plan must be reviewed within 3 months generally moving to comprehensive

  • The period of BISP review is generally determined by the clinician in the Comprehensive Plan. This can be 3, 6 or 12 months or if the participant changes providers, or their circumstances significantly change. Frequency of review is also dependent on the complexity of the client’s needs.

    The review involves observation and interview across identified settings/ review of data and other information pertaining to the client.

    Note: reviews are usually also required where there is a change or addition of a Restrictive Practices required, this is inclusive of medication withdrawal or introduction of a new RP for medication.

  • BISP training to support the implementation of the BISP. This is generally conducted in person or via Microsoft Team and includes face to face, remote sessions, group or 1:1 coaching. It may also include a VRT and PPT materials. In the case of being unable to provided face to face training a Carer Training Video can be developed which can be requested via Clinical Admin.

  • A Carer/ Parent capacity assessment involves an interview style format generated to specifically understand an individual’s intent, capacity and current supports/frameworks in which they are able to undertake care of an individual.

    This assessment involves an interview and observation of the child who is being considered for care. A report is compiled as part of this process. This interview may also involve use of assessment tools and screeners.

  • Complex Consulting can be used flexibly as required. This can often involve attendance at stakeholder meetings etc.

  • Psychometric assessment is conducted with the client, including testing, review of background information, interview and discussions with stakeholder, and a report.

    This assessment is undertaken to determine an individual’s level of cognitive functioning.

    Clinician undertaking this report should be paired with a supervising psychologist.

  • Formulation meetings are facilitated by a Senior Quovus Clinician. These meetings are held to support case consultation, all stakeholders involved in the individual’s life, to review holistically and understand behaviours of concern, current presentation, future.

    • Functional Skills Assessment

    • Adaptive Behaviour Assessment System (ABAS)

    • Vineland Assessment

    A Functional Skills Assessment Report is a comprehensive report compiled based on an observation and interview with the client/stakeholder. The clinician reviews background information and current presentation to collate an understanding of the individual’s functional capacity and everyday skills. Available for clients of all ages.

    A Vineland assessment assesses the adaptive behaviour of individuals using a combination of interviews and form responses.

    An ABAS is a psychometric assessment of an individual’s Functional Skills. This is generally completed as an addition to a Functional Skills Assessment but is not mandatory.

    An ABAS is recommended as an addition for more complex matters i.e.: If the assessment is to support diagnosis, funding or a complex situation

    An ABAS is not required if engaging in re-assessment or less complex matters.

    A Clinician must have the relevant minimum qualification to complete an ABAS or paired with someone who completes the ABAS

  • This report consists of an appraisal of service needs for the individual and an analysis of service model options to assist the design and selection of future service supports, interventions and delivery.

    The report has been developed with input from individual’s current and past support teams, and associated stakeholders, and represents an attempt to develop these views and opinions, along with the reporting clinician’s observations of the situation, into structured recommendations.

    These recommendations, therefore, are not solely based on clinical formulation related to specific technical assessment by the reporting clinician.

  • A review letter detailing intervention and recommendation of future support needs.

    This letter is utilised to support NDIS reviews and at point of case closure.

  • This is usually a referral requested with a specific rationale. This could be related but not limited to requiring an observation, ongoing sessions, single or ongoing training, screener assessment, data analysis and review of a current behaviour of concern, or situation which may be escalating.

    The assessment maybe be based on direct observation and interview, file review, and stakeholder interview. The psychologist or clinician may incorporate elements of a Mental State Examination, or Beck’s Inventory or other relevant tools/ screener or assessments.

  • This is usually a referral requested for a specific purpose. This could be related but not limited to requiring a one-off assessment of ongoing intervention work. The assessment would be based on observation, file review, and stakeholder interview. The speech pathologist may incorporate standardised tools and provide recommendations and resource as required.

    • Case history and liaising with fellow stakeholders (e.g., teachers, families, care staff)

    • Language (the way a client understands and expresses themselves, through verbal and non-verbal means)

    • Speech sounds (the way a client articulates the sounds in speech)

    • Fluency (stuttering)

    • Voice (voice quality, e.g., if a client is presenting with a voice dysfunction, such as being too hoarse, quiet or loud)

    • Pragmatics and social skills (the way a client is able to communicate appropriately with others, including their tone, choice of words, and high-level skills such as understanding sarcasm)

    • AAC (augmentative and alternative communication, including the use of apps or paper-based communication systems to support those with limited verbal output)

    • Communication Partner Training

  • The Therapeutic Modelling Review report is a working formulation review of the support needs for the client to assist the prioritisation and selection, and design and development of their future therapeutic supports, interventions, and delivery.

    This product can also be tailored around supporting a client’s transition to SIL to ensure that both their therapeutic needs are assessed and support needs for a SIL transition is prioritised (Therapeutic Assessment and Modelling Report).

    It involves observation/ interview with the client / discussions with stakeholders, review of current and historical assessment reports and information.

    This document can lead to a comprehensive BISP development based on client need.

  • The Client Risk Assessment Report offers a summary of the clients immediate and presenting risks in consideration of both their current circumstances, presentation and is mediated to reflect current or required supports.

    This report is able to be customised to highlight aspects of risk as per case demands:

    • Physical environment

    • Coresident impact

    • Transitional needs

    • Other specified

  • When a senior clinician partners to provide support to a clinician with a challenging case

    Costed at hourly rate of senior staff members.

    Team development and supervision/ support.

    This can include Individual or group supervision or coaching, professional Development / reflective practice/ debriefing/ case discussion/ situational troubleshooting.

  • The Therapeutic Focused Treatment Plan provides a considered report with recommendations for intervention around a referred clients current need. The report presents a brief working formulation of therapy needs for the client and rational for prioritisation and selection of, intervention and mediated delivery.

  • This assessment is an interview questionnaire with the client, review of background information and a report with outcomes and recommendations to support the individual.

OOHC Carer Assessment & Support Products

  • A comprehensive and unique product designed to inform and prepare potential carers for assessment of their role and readiness to take on the care of a child. This package combines accredited training and psycho-educational content with pre-screening environmental assessment.

  • Individual child profile development is an essential additional service Quovus clinicians are able to offer to support carers plan and tailor their support. Quovus clinicians are able to create a ‘snap shot’ report of current child needs to inform and guide current intervention priorities.

  • We offer flexible packages for short- and longer-term engagement with a focus of assisting carers to build confidence and skills. Quovus clinicians are able to offer both face to face and remote coaching, and can combine many areas of parenting support and valuable aspects of direct therapeutic intervention to match the needs of every family situation.

  • Designed to provide accurate and meaningful review of carer capacity; and importantly a report that is through and delivered efficiently to maximise placement security. Leveraging expert clinicians to provide assessments that are transparent and follow all requirements of national accreditation standards. Foster or Kinship.

Family Group Conferencing, Practical Mediation and Coaching Products

Family focused, strength-based approach to dispute resolution, mediation and problem-solving is a core mission for Quovus. It empowers families to make decisions and develop an agreed action plan with suitable supports that are flexible and customized to their needs and timeframes. FGCs are a meeting predominantly used for children in within the child protection system to assist with planning and goal setting however, could be tailored to suit other clients both in the immediate and longer term.

  • Preventative focus: aim is to foster effective communication among family members to proactively avoid conflicts. Examples of use include determining the best living arrangements for a child, establishing routines, supporting family members at risk (mental or physical health).

    Mediation focus: aim is to navigate and resolve challenging family conflicts. Through effective mediation, families will learn the art of compromise and prioritise the child’s well-being. Examples of use include addressing a child’s challenging behaviour/s, families recovering from trauma.

    Preparation involves obtaining the child’s point of view, agreeing who is party to the FGC, meeting with all parties individually prior to the FGC to get their understanding of the need for the FGC, their role in it and the role of others who are participating.

  • This is a structured problem-solving approach using a collaborative platform to address concerns and find sustainable solutions. Examples of use include families navigating crisis situations, alternate dispute resolutions, intergenerational conflict, blended family issues or cultural differences.

Specialised Products

  • Mentoring services are available for both individual and group sessions covering all ages. Mentors are motivated to provide support around targeted skills building, exercise or sporting fitness, emotional regulation, community access and recreational socialisation. Support is available based on Mentor matched availability and offered during weekdays or weekends, with flexibility on hours. Sessions usually run 90mins to 3hrs.

  • Provent is a protective behaviour course specifically designed to assist people in managing challenging behaviour presentation in the context of the human service care and support provision

    Can be conducted online and face to face

Specialised Products – Life Story Development

Quovus recognises the critical value each of our personal stories are to how we form our identity and make relationship with others. Building on the work of Richard Rose and others in the Therapeutic Life Story space; Quovus has developed three new products to support children and adults to express their unique experience and identity using mixed modes including technology-based applications.

  • The ‘About Me’ experience has been designed as a brief therapeutic intervention to develop an engaging visual and narrative snapshot of the participant’s current situation, friendships, family relationships, interests and life experience that supports their identity formation.

    This product seeks to provide a meaningful positive experience for the participant and those close to them to assist in sharing a brief version of their personal life story, where they find themselves today and goals or ambition for the future. This product is built using software designed to allow inclusion of selected artworks, pictures and video that can be viewed and shared as participant desires.

  • The ‘My Wise Story’ product represents an important Quovus offering seeking to blend client focused therapy with narrative and visual experience processing. This product maybe offered over 6-8 or12 sessions allowing time to build a therapeutic product to include specific information or topics that the client may want to include. Include speaking with client, stakeholders, family and significant others. Can use Canva or similar software to gather information and deliver an accessible product to all and not limited by location.

  • The ‘My Journal Journey’ is an innovative model of narrative ongoing recording of a participants life experience and daily achievements designed to support connection and progressive goal setting. Using platforms such as Kin Social app and Story Park clinicians are able to facilitate a structure of engagement that can be used to continue to gather and capture what is happening for a person regularly.